Churchill might kick ass but British Gas definitely sucks ass. I joined British Gas for my electricity in June of last year to try and save a few quid as Scottish Power Manweb was costing a fortune and I got a price fix untill the end of 2009. I have a direct debit of £64 going to British Gas every month as we estimated that is what my monthly bill would be. I now have £480 credit on my electricity account. The idiots have yet to bill me. I have had numerous phone calls with them, supervisors and managers and am awaiting a call from their hit squad support team (that was about 2 weeks ago I was told that). I abhor bad customer service. I pay £98 (gas and electric) a month to British Gas, they sure as hell better start looking after me or I’ll be on to watchdog. Am I going to get a big bill when they finally get around to it or will I get a refund. I have absolutely no idea.
17 Comments
Are you for real little man?!!!!!!!!!! That’s the first time I ever heard someone complain about not receiving a bill!
The money is sitting there, what’s the problem?
You will shorten your life if you keep getting worked up over such matters!
The problem is, I might just get a whopping bill if my credit doesn’t cover the eventual bill.
But your price is fixed and you know how much you’ve paid. Surely you can work it out? If they charge too much….THAT’s when you start bitching..
I don’t get it??
Ah, I see the cause of confusion. The price per unit is fixed not my monthly amount.
Well OK then, still though, not enough of an excuse for a RANT OR to report to Watchdog!
We need to get you back on the herb man….
Step 1
Cancel Electric and Gas with Gritish Bass.
Step 2
Go into Bank and deny Gritish Bas access to your account.
Step 3
Sit in dark cuddling the other half and complain/blog about cold
OR find another supplier. Think option 2 is better than the first as things like that never go to plan!
Gareth
British Gas suck, I have just gone with them as they promised me they dont use a standing charge for prepaid cards and their rate is cheaper than NPower, both are lies and now Trading Standards are dealing with it.
British Gas definitely suck
I received a bill in Jan for £306 and immeiately rang to say this was wrong.
The bill stated that my meter had been changed and this was money that I owed on top of my quarterly bill.
I was sent a form to fill in with the meter number, type and current reading.
Each person I speak to agree that no one has updated the facts given
I am now threatened with legal action and have been on several occasions tried to get a bill proper to pay
I just rang Scottish gas to ask where my cheque was for the standing charge payments they said would be refunded to me when i switched to them, and the guy on the phone said it was rubbish and the guy who signed us up shouldnt have told us that, but as a curtesy they will send me a cheque for £42 but as a one off!! Bloomin idiots
In 2006 I received an unsolicited phone call from British Gas telling me how wonderful their charging structure was. I agreed to change to them from Scottish Power. British Gas said they would do all the work and there would be no inconvenience to me. I agreed direct debits. I completed the DD mandates and meter readings and posted them to British Gas and before I left for an extended trip overseas telephoned to ensure all was set up. They said the DD’s were in place and everything was up and running. Since that date my lodger has received letters threatening disconnection because of unpaid bills. Communications with my bank reveal that they never received any direct debits and British Gas never told me that they had lost them or whatever. Trying to get to speak to someone at British Gas who can actually acheive something is like trying to get an audience with the Pope. I have been promised two return calls from managers. Nothing happened. I wrote 3 letters to Paul Southgate the manager of customer services. No response. I wrote a letter to their complaints division. No response. I wrote a letter to Sam Laidlaw the CEO. No response. I know he received it because the replacement Direct Debits were enclosed with the letter and they have been put into force. He is therefore in my view a rude useless tosser. Upon my return to the UK I will locate a time when he is entertaining in a restaurant and make sure he is aware of the situation and my feelings. I have spent hours and hours on the internet and mobile phone overseas trying to sort the matter. In the last week my lodger has had another disconnection notice. British Gas does indeed suck. Their customer service is the worst I have ever encountered and I would not pay Sam Laidlaw and his minions in rusty washers.
Ron
Very well put Ron and good luck with your battle.
I am currently awaiting a full refund of my credit until they bill me. That refund went from 7 days to 21 and still no sign of it after 23 days. What a shower of useless F*#ks. I am leaving the UK for good this monday and if they don’t get my bill sorted before I sell my house - they can go ………
The name of the customer services manager is in fact Paul Bysouth who had 3 letters from overseas and one from my mother who looks after my post. He is also like a chef who drops his pancakes………….a useless tosser.
I will switch to another company and when I get the final bill from British Gas I will deduct an amount at my normal professional rate for the time I have spent dealing with it and also an amount as compensation for inconvenience. If they do not like the idea then they can pursue me in the courts and I will defend it making sure that as much publicity may be gained (adverse of course to British Gas.) If my expenses are greater than the bill amount then I will pursue Britiash Gas through the courts.This type of situation is all too commomplace and the so called “Regulatory Authorities” are a waste of space. They have no real powers and do not investigate individual complaints so just what is the point of them being there?
Ron
I received an e mail from dear old Mum today to the effect that British Gas had written to apologise for the inconvenience and that the DD’s had been set up. They said that they could not give me the DD discount because I had an unpaid bill. YEAH, YEAH, YEAH, YEAH
That is because they lost the first set of
f*&#!+g Direct Debits.
What a bunch of complete and utter W#^(kers.
Ron
i have had a bill from last year of 97.24,during this time i had an electric key meter fitted, to try and save money as im sure british gas just make up any amounts on the bills they send to customers, anyway, i was told when i enquired about the bill that this was wronfg and i was actually in credit, so i never paid and the bill is still following me!! plus they have also added a further 133.00 on top and now my bill has gone up to 240.00,i cannot get through to them on phone and im now being given notice for disconnection as i havn’t paid, i have been in touch with watch dog as i really feel british gas dont know what they are doing, they are so ignorant, and when i do call them i go round in circles as even with everything written down on their computers they still cant make head or tail of anything GRRRRRRRRRRRRRRRR, sooooo frustrating. I have now written to them asking if they can look into the amounts as they just dont add up, i pay for my electric on a key meter. I’v also offered 5.00 per week to clear the supposedly old debt.so im hoping they’ll accept.
There is no end to their incompetence. It seems I now owe them £400 for gas as my gas supply is being used at eight times the rate it should be. I’ve had it looked at independently and all is fine. British Gas won’t accept that and are making me do a seven day test where I take the reading every day for seven days. Only then will they maybe think about sending an engineer (which I’ve told them I will not pay for). Oh and yeah, my electricity is still not set up, 11 months now. I would hate to work in British Gas - for the simple reason that I would know that monkeys would be able to do a better job.
love the comments thought i’d add a few …..I always used to pay the to**ers by book and never had any problems so thought as did most save a few bob and go d/d lo and behold the £50 a month I was paying wan’t enough until i owed a silly ammount after numerous call’s (or pis**g in the wind as i prefer to call them)I started getting letter’s threatening my supply ect then i finaly got through to the monkey who had the brain cell that day and was informed that they want to recoup the deficit in six months NO longer i told her i could not afford £90 a month she said it’s that or a token meter (card) i raised issues about cost ect was told on current useage it would only cost £64 a month i thought ok not bad the guy changed our meter he also informed me that it was 34 years old and should have been changed years ago (so how accurate was it )i have only had this meter a month and it will cost me about £100 a month to keep the home reasonably warm for myself (with bad athsma)and wife/kids bearing in mind that i told them i could not afford £90 are they totaly obtuse or just fu*k*ng w*nk**s
I work for npower and i hear complaints all day long about British gas, i am not saying for a minute npower are perfect, we all make mistakes. i think the problem is all gas and electric suppliers have 2 rates/standing charges and the whole thing becomes so complicated they would need stephen hawkings working in customer services to solve anything. I vote single rate, clear pricing and an energy watchdog that actually gets involved and helps people. As a word of advice, if a company does demand money for something you do not owe offer a stupidly low amount let it go to court, turn up with all evidence, call cost, tyime wasted and let the judge screw them for everything they deserve, the judge will see you are right if you are and you will be compensated, trust me ive been through it twice. Do Not let them bully you. especially the minimum wage muppets on the phones.
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[…] I’ve mentioned British Gas a few times now and suffice to say that the jokers have still not resolved my issues. It looks like they’ve given their website an overhaul. Just like the last one, it is shit and doesn’t work. The login times out. When it doesn’t I can never log in as it gives incorrect password message. I try and retreive my password but I get a 404 (page missing). Then I tried their contact form which fails with system error. I tried all email addresses I found on google and they all bounced back claiming a mail loop. myaccount@house.co.uk hasn’t bounced back yet but I hold no hope for them replying to it. A company with a web budget like British Gas can surely get a login system and a contact form to work………………….Retards!!!!!!!!!!!!!!!!!!!. […]
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