Comments on: British Gas suck ass

by: ArrerbFluse

Wed, 19 Nov 2008 19:08:34 +0000

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by: MARK SMITH

Fri, 24 Oct 2008 01:19:42 +0000

I WORKED FOR B.G HOME CARE AS A “CUSTOMER SERVICE ADVISOR” UNTIL I WAS SACKED TODAY FOR BEING UNFORTUNATE ENOUGH TO HAVE HAD TIME OFF WITH ILLNESS, HOWEVER I WAS LOOKING FOR OTHER WORK ANYWAY- WHY ? THE NAME OF THE GAME IS NOT CUSTOMER CARE AT ALL, IN MY OPINION.
YOU ARE JUDGED ON HOW MUCH YOU UP-SELL, YOU MUST ASK EVERY CUSTOMER REGARDLESS OF AGE, CIRCUMSTANCES, OR DECENCY WHETHER THEY WANT EXTRA- “CARE” & IF NOT WHY NOT.
THE SYSTEMS ARE UN-USER FRIENDLY THAT YOU REQUIRE 5 WEEKS TRAINING JUST TO LEARN THE BASICS, & EVEN THEN YOU HAVE TO BE A GENIUS JUST TO SEND A CUSTOMER QUERY/REQUEST TO THE RIGHT DEPT. (MANAGERS WILL NOT SPEAK TO CUSTOMERS, YOU HAVE TO SEND A REQUEST)

I BELIEVE THAT B.G ARE INTERESTED ONLY IN MONEY, THE CARE THEY SPOUT ON ABOUT, IN MY EXPIERIENCE WAS NON-EXISTANT.

by: Philip Roche » British Gas are a behemoth calamity

Sat, 03 May 2008 11:32:18 +0000

[…] I’ve mentioned British Gas a few times now and suffice to say that the jokers have still not resolved my issues. It looks like they’ve given their website an overhaul. Just like the last one, it is shit and doesn’t work. The login times out. When it doesn’t I can never log in as it gives incorrect password message. I try and retreive my password but I get a 404 (page missing). Then I tried their contact form which fails with system error. I tried all email addresses I found on google and they all bounced back claiming a mail loop. myaccount@house.co.uk hasn’t bounced back yet but I hold no hope for them replying to it. A company with a web budget like British Gas can surely get a login system and a contact form to work………………….Retards!!!!!!!!!!!!!!!!!!!. […]

by: james

Wed, 09 Apr 2008 18:41:02 +0000

I work for npower and i hear complaints all day long about British gas, i am not saying for a minute npower are perfect, we all make mistakes. i think the problem is all gas and electric suppliers have 2 rates/standing charges and the whole thing becomes so complicated they would need stephen hawkings working in customer services to solve anything. I vote single rate, clear pricing and an energy watchdog that actually gets involved and helps people. As a word of advice, if a company does demand money for something you do not owe offer a stupidly low amount let it go to court, turn up with all evidence, call cost, tyime wasted and let the judge screw them for everything they deserve, the judge will see you are right if you are and you will be compensated, trust me ive been through it twice. Do Not let them bully you. especially the minimum wage muppets on the phones.

by: waynewales

Fri, 14 Dec 2007 22:49:41 +0000

love the comments thought i’d add a few …..I always used to pay the to**ers by book and never had any problems so thought as did most save a few bob and go d/d lo and behold the £50 a month I was paying wan’t enough until i owed a silly ammount after numerous call’s (or pis**g in the wind as i prefer to call them)I started getting letter’s threatening my supply ect then i finaly got through to the monkey who had the brain cell that day and was informed that they want to recoup the deficit in six months NO longer i told her i could not afford £90 a month she said it’s that or a token meter (card) i raised issues about cost ect was told on current useage it would only cost £64 a month i thought ok not bad the guy changed our meter he also informed me that it was 34 years old and should have been changed years ago (so how accurate was it )i have only had this meter a month and it will cost me about £100 a month to keep the home reasonably warm for myself (with bad athsma)and wife/kids bearing in mind that i told them i could not afford £90 are they totaly obtuse or just fu*k*ng w*nk**s

by: philroche

Wed, 16 May 2007 19:33:21 +0000

There is no end to their incompetence. It seems I now owe them £400 for gas as my gas supply is being used at eight times the rate it should be. I’ve had it looked at independently and all is fine. British Gas won’t accept that and are making me do a seven day test where I take the reading every day for seven days. Only then will they maybe think about sending an engineer (which I’ve told them I will not pay for). Oh and yeah, my electricity is still not set up, 11 months now. I would hate to work in British Gas - for the simple reason that I would know that monkeys would be able to do a better job.

by: shirly

Wed, 16 May 2007 10:35:20 +0000

i have had a bill from last year of 97.24,during this time i had an electric key meter fitted, to try and save money as im sure british gas just make up any amounts on the bills they send to customers, anyway, i was told when i enquired about the bill that this was wronfg and i was actually in credit, so i never paid and the bill is still following me!! plus they have also added a further 133.00 on top and now my bill has gone up to 240.00,i cannot get through to them on phone and im now being given notice for disconnection as i havn’t paid, i have been in touch with watch dog as i really feel british gas dont know what they are doing, they are so ignorant, and when i do call them i go round in circles as even with everything written down on their computers they still cant make head or tail of anything GRRRRRRRRRRRRRRRR, sooooo frustrating. I have now written to them asking if they can look into the amounts as they just dont add up, i pay for my electric on a key meter. I’v also offered 5.00 per week to clear the supposedly old debt.so im hoping they’ll accept.

by: Ron

Sun, 08 Apr 2007 13:48:44 +0000

I received an e mail from dear old Mum today to the effect that British Gas had written to apologise for the inconvenience and that the DD’s had been set up. They said that they could not give me the DD discount because I had an unpaid bill. YEAH, YEAH, YEAH, YEAH
That is because they lost the first set of
f*&#!+g Direct Debits.
What a bunch of complete and utter W#^(kers.

Ron

by: ron

Sat, 07 Apr 2007 10:47:21 +0000

The name of the customer services manager is in fact Paul Bysouth who had 3 letters from overseas and one from my mother who looks after my post. He is also like a chef who drops his pancakes………….a useless tosser.
I will switch to another company and when I get the final bill from British Gas I will deduct an amount at my normal professional rate for the time I have spent dealing with it and also an amount as compensation for inconvenience. If they do not like the idea then they can pursue me in the courts and I will defend it making sure that as much publicity may be gained (adverse of course to British Gas.) If my expenses are greater than the bill amount then I will pursue Britiash Gas through the courts.This type of situation is all too commomplace and the so called “Regulatory Authorities” are a waste of space. They have no real powers and do not investigate individual complaints so just what is the point of them being there?

Ron

by: philroche

Fri, 06 Apr 2007 10:54:29 +0000

Very well put Ron and good luck with your battle.

I am currently awaiting a full refund of my credit until they bill me. That refund went from 7 days to 21 and still no sign of it after 23 days. What a shower of useless F*#ks. I am leaving the UK for good this monday and if they don’t get my bill sorted before I sell my house - they can go ………